Competitive Integrity First

Play the fixture as scheduled, on the platform and settings agreed for your division. Both players are responsible for turning up.

Disconnections

• Before 5 minutes played — the match is void and replayed from 0-0. Report it as a rematch, not a result.
• Between 5 and 75 minutes — the players should agree to replay. If you cannot agree, report separately and it goes to review with your evidence.
• After 75 minutes played — the score at the moment of disconnection stands.

Repeatedly disconnecting while losing is treated as result manipulation, not bad luck.

No-shows

If your opponent does not appear within 15 minutes of the agreed start, report the fixture and submit your evidence. A reviewer decides the outcome.

Both players report the score independently.Neither of you can see the other’s report before submitting, and a report cannot be changed once submitted — it is evidence.

• Reports agree — the result is verified immediately and counts towards the table.
• Reports disagree — no score is recorded and the match goes to human review.
• Only one player reports — the match waits. It is not decided by default.

Report promptly after the final whistle. Attach a stream or VOD link where you have one; it is the single most useful thing you can do to make a dispute resolvable in your favour.

Raise a dispute from the Match Room if a result does not reflect what happened. File within 15 minutes of the match ending while the evidence is fresh. We aim to resolve within 48 hours.

Say what happened and attach evidence. A reviewer will either:

• confirm a score — recording the result they judge correct on the evidence; or
• void the match — it counts for neither player and disappears from the table.

Both players’ original reports are preserved either way. Every decision is written to an audit log with the reviewer’s identity and reasoning. A reviewer’s decision is final for competition purposes.

Filing dishonest disputes to stall or harass an opponent is itself a breach of these rules.

We will be straight with you about how verification works, because knowing it is what lets you protect yourself.

There is no automated feed of match data from the game publisher. No third party tells us what happened in your match. Anyone claiming otherwise — including any marketing that has said so — is wrong, and we would rather correct it than trade on it.

Verification therefore rests on three things:

1. Two independent reports.Agreement between two people who cannot see each other’s answer, and who each lose by lying if the other is honest, is strong evidence. Disagreement is caught automatically and always escalates.
2. Evidence you supply. Stream and VOD links attached to a match are what a reviewer actually watches. A match with a VOD is far more likely to be resolved correctly than one without.
3. Human review. A person weighs the evidence and decides, and their decision and reasoning are recorded permanently.

The practical consequence: stream or record your matches. It is the difference between a dispute you can win and one that comes down to two conflicting accounts.

• Result-fixing — agreeing an outcome, or throwing a match for any reason.
• Account sharing and boosting— letting anyone else play on your account, or playing on someone else’s.
• Smurfing — a second account to enter a division below your standard.
• Cheating — mods, trainers, exploits, or anything that alters game behaviour.
• Falsifying evidence — editing a score, doctoring a clip, or submitting a link that is not your match.
• Abuse — harassment, threats or discrimination toward a player, reviewer or member of staff.
• Deliberate disconnection — quitting to avoid a loss.

Streaming is optional in most divisions and expected in the highest ones. Where you do stream, these standards make your footage usable as evidence:

• 720p60 or better, at roughly 4,500 kbps — the scoreboard and clock must be legible.
• Controller input overlay visible where your division requires it.
• Keep VODs public for at least 14 days after the match. A VOD that has been deleted cannot support your case.
• No private or subscriber-only streams for competitive matches — reviewers must be able to watch them.
• Stream the full match, uncut, including the result screen.

Link your channel in Settings so your matches appear on the Watch page.

Penalties escalate with severity and repetition. A first honest mistake is treated differently from deliberate cheating.

We take context into account and will tell you what we found and why. To appeal, email support@proplayturf.com within 14 days.